Bots vs. Agents: What’s the Difference and When to Use Each?

While the terms "bot" and "agent" are often used interchangeably, they represent different levels of capability and autonomy.

Bots

Bots are typically rule-based or follow a simple script. They are great for handling specific, repetitive tasks like answering FAQs or booking appointments.

Agents

Agents are more autonomous and goal-oriented. They can reason, plan, and adapt to new situations. They are better suited for complex workflows and open-ended tasks.